Avaya Cloud Office places the customer in control of their communications and delivers a unified communications experience that’s intuitive to use and accessible from a phone, a browser or any mobile device. From a single interface they can chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video and keep their teams on-task with file sharing, task management and virtual team rooms that let everyone share and stay up-to-date.
Avaya Cloud Office creates a portal for communications, allowing people to quickly transition to the mode that’s exactly right for them at any moment. One click is all it takes to start a call, join a meeting, contribute to a team chat or share content.
Value Proposition
Integrated Meetings Keep it Simple and Reduce Costs
With Avaya Cloud Office, there’s no need to pay for separate meeting services. Customers enjoy unlimited audio and video conferencing with up to 500 participants (video conferencing) or 1,000 participants (audio conferencing).
One Number Does it All
With Avaya Cloud Office, one number does it all – voice, FAX, texting and multimedia messages all come to your single number – easy to manage, easy to control, and easy to see at a glance.
Secure, Reliable Communications
The Avaya Cloud Office’s platform ensures users receive the security, reliability and coverage they need to move their business forward. Enterprise-grade capabilities like multiple, globally distributed data centers, enterprise single sign-on, and flexible role and permissions for administrators ensure critical business communications remain secure and available.
Integrations that Make Sense for the Way People Work
People rely on a variety of different tools to get their work done every day: desktop apps, workflow automation, and customer relationship management from such vendors as Google, Salesforce, Oracle and Microsoft. With Avaya Cloud Office, these apps integrate with communications, creating a seamless experience that eliminates the need to switch between applications.
Analytics to Understand the Business
Avaya Cloud Office comes complete with an up-to-the-hour advanced call management system and analytics. Use the built-in reports or create custom dashboards with over 30 Key Performance Indicators (KPIs). View such metrics as utilization, missed calls, time to answer, refused calls, meeting frequency, and system Quality of Service (QoS).
