My Take on Premise vs. Cloud Unified Communications (UC) Total Cost of Ownership (TCO) – Myth vs. Reality – Post 3. – July 21, 2014

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An installation interval of faster to market is an interesting claim by the Cloud Based Solution Providers!!!
American Technology Solutions (ATS) finds that Cloud Based Solution Provider ride a pure data/internet access line. Most customers have internet access, but they have not been sized to provide the addition of the VoIP service requirements necessary for the Cloud Based Solution. Therefore, a change to this service is likely necessary. The interval for making changes to the internet access by a service provider is therefore a factor in the other direction. Adding to this could be costs for a Router/Firewall that will support VoIP and Quality of Service (QoS) features that may or may not be available on the current customer provided Router/Firewall. The claim that the Cloud Base Solution shortens the interval for the install is a false claim in ATS experience. In fact, a new premise based solution may re-use the existing T1/PRI’s of the current premise based solution and that would not be the case with the Cloud Based Solution provider. Therefore, reality is that in many and most instances Cloud Based Solution installation intervals are longer. If you couple this with an upgrade of the cabling and data communications infrastructure, the costs additions may be prohibitive and the timeline even greater.
This is Post 3 in a series of 7 Posts coming daily this July.