ePlan, LLC, Vanessa White Controller

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ePlan’s introduction to American Technology Solutions (ATS) was via referral from our Communications Consultant. ePlan was transitioning our phone services to another service provider and ATS came highly recommended to assist us. ATS did not disappoint, although the transition was difficult ATS stepped up well beyond expectations, providing technical support and suggestions to resolve several issues related to the transition of services. Ultimately, ATS spearheaded the resolutions and stayed on top of the matter throughout the project. During this project ePlan decided to consider a change of the current onsite vintage phone system to improve our teams ability to serve our customers, provide “Best in Class Support” and move our team into the 21st century with applications so they are more productive and efficient. Although impressed with ATS we looked at several solutions including Hosted. After very careful consideration we chose ATS and the Avaya IP Office. The professionalism shown by ATS from timeliness and completeness of Proposal, Demonstration of Products, and a Total Cost of Ownership Analysis made this difficult and important decision much easier. We decided to move forward with the Avaya IP Office Preferred Edition, One-X Portal and Xima Chronicall Cradle to Grave and Recording Library. They provided onsite training for our team and a seamless cutover to the new system. I am happy to say that our team is extremely pleased with this change. We have now worked with ATS for over 4-months and they continue to impress us with their ongoing support and proactive communications and responsiveness. When ePlan thinks of “Best in Class” American Technology Solutions has earned our praise and highest recommendation.