Carousel Industries, Megan Hodgkin Manager of Subcontractors

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Carousel Industries consults, integrates and manages technology solutions that solve business problems and contribute to corporate growth. Our managed services, mobility, video solutions, A/V integration, virtualization, unified communications, and data infrastructure solutions leverage our consultative approach, deep technical expertise, and extensive industry partnerships. To deliver our services wherever our clients might be located we partner with other technology companies that embrace our belief in “best in class service support.” This is why we have selected American Technology Solutions as our go to team in Arizona. Our customers deserve quality services each and every time they contact Carousel Industries. To make sure we meet or exceed customer expectations when using our subcontractor teams we randomly survey our Dispatchers and Project Managers. There are Five Key areas to insure that services and metrics are being met.

  • Response Time: How quickly our Dispatchers/PM’s received a response once initially reaching out to your company for assistance.
  • Technical Capability: Did the Tech have the skills necessary to complete the job.
  • Check In/Out: Did the Tech check in and out while on site and provide updates in a timely fashion during the project.
  • Closeout: Did the Tech provide the closeout within 24 hours of the dispatch being completed.
  • Recommend: Would the Dispatcher/PM recommend this sub or use them again.

We are pleased to report that for 2015 Carousel Industries randomly surveyed 84 American Technology Solutions projects and or service orders and they received an overall score of 99%. Obviously, this places ATS in our “Best in Class” category. Well done ATS.